Contacting Airbnb customer service directly can sometimes feel like an uphill battle. Over the last six years, weβve stayed in over 100 Airbnb properties. During that time weβve had to contact Airbnb customer service numerous times. Whether itβs an urgent or minor matter, weβll provide you with the best way to contact Airbnb customer service.
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When youβre in a stressful situation that relates to an Airbnb accommodation, you want to get it resolved as quickly as possible. While 90+ percent of our stays go by without a hitch, there have been several disappointments. Weβve suffered through all kinds of Airbnb predicamentsβfrom filthy apartments and loud construction to frozen pipes and expensive disputes with the Airbnb resolution center.
Best Way to Contact Airbnb
Below are the best ways to contact Airbnb customer service from the fastest to slowest methods.
Airbnb Phone Number for Customer Service
The fastest way to contact Airbnb customer service is by calling them directly. However, Airbnb would prefer that phone calls are only utilized in urgent matters.
Airbnb toll-free: +1-855-424-7262 or with toll: +1-415-800-5959
Airbnb Support Via Twitter @Airbnbhelp
Contacting Airbnb via Twitter can be surprisingly efficient as they have dedicated staff that oversees the Twitter feed 24/7. For urgent matters, we usually hear back from Airbnb within about 5-10 minutes after posting an issue.
- Log into Twitter
- Search for @Airbnbhelp
- Click on βFollowβ
- Send a Direct Message (DM) to @Airbnbhelp that explains the issue.
- Patiently wait a few minutes for a response
Make sure to add photos or videos of the issues so that the Airbnb representatives understand the urgency. For example, send photos of unsanitary/unhygienic conditions or a video of construction site noise.
When weβre traveling internationally this is our go-to method for contacting Airbnb as quickly as possible. However, because we travel as a couple, we would probably be tag-teamingβone person would be tweeting while the other is using Skype to call the toll-free number. Perseverance is the secret to getting Airbnbβs attention.
Airbnb Contact Us Link
This is Airbnbβs preferred method. Contact Us is located at airbnb.com/help/contact_us. To begin with, there are six options:
- Reservations
- Listing and hosting tools
- My Airbnb account
- Payments, refunds, and more
- Safety, accessibility, and discrimination
- Itβs something else
Of all of the above options, this is the most frustrating. Itβs here that Airbnb is trying to push users to have their questions answered via an article. However, in reality, most users are looking for immediate assistance which is why youβll end up selecting #6βitβs something else.
Eventually, youβll reach a screen which gives you two options:
We recently selected β#1 Message usβ, to contact Airbnb about an unurgent matter. It took Airbnb three days to get back to us even though it states on their site that most messages will be responded to within 24 hours.
Contact Airbnb Through Email
Unfortunately, thereβs no way to contact Airbnb directly with an email. In the past, you were able to. Today, you must begin the process at airbnb.com/help/contact_us.
Fastest Way to Contact Your Host
The fastest way to contact a host on Airbnb is through the message center which can be reached at airbnb.com/inbox orΒ airbnb.com/help/booking-and-traveling
Our Airbnb Hell
When we first started using Airbnb the customer service experience was a lot better than it is now. As the business has grown it has become increasingly more difficult to receive competent service. Many of the representatives simply reply with scripts, as if theyβre hoping our problems will simply fade away with time. It has literally become an Airbnb nightmare.
Unfortunately, the problems donβt magically disappear. Many times, weβre left wondering if this is really the best Airbnb can do. In the past, weβd receive a credit for the inconvenience. Nowadays, Airbnb acts like we should all be grateful that weβre allowed to use their service. In other words, donβt expect Airbnb customer service to advocate for you as a guest.
As avid Airbnb users, we canβt stress the following point enough. As soon as you realize you are having a problem with an Airbnb service, begin documenting your experience. Take screenshots, photos, and videos in real-time and reach out to customer service as soon as possible. Doing so may save you time and money later when trying to plead your case.
If youβve contacted Airbnb customer service in the past and had a good or bad experience weβd love to hear about it. Please share your encounter in the comments section below.
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